Our internet was cut on Friday and we were without internet the entire weekend. my credit score has been negatively effected and I am livid. 03/09/2020 - 06/10/202003/09 - 06/10/2020. Customer care. I have had no help from Vodacom. She said there is no record on the system of any activation or call. Eventually after phoning the agent said that I will receive an email or SMS. All I can say is useless. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Vodacom Corporate ... Vodacom Repair call centre: 082 1944. Accidental Damage Insurance I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. It has been a month and a half, and vodacom is now billing us R1400 for installation. ... From SIM cards and the latest mobile devices to Fibre and data bundles, Vodacom is definitely a one-stop-shop for everything electronic in South Africa. So if you ever feel we’ve fallen short of this, please let us know. Fibre is still being rolled out across South Africa. My conclusion is that vodacom does not care about me and my family. Vodacom has been mooted as a fibre buyer in SA for several years. Click here to find out if your area is covered by Vodacom Fibre. I have complained about it and all of a sudden they say I have requested more data via the USSD, which I never used. Please note that this service will be chargeable @50p/3min if you speak to an agent. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. Walkers are also welcome, so don’t miss out! I won't be renewing my primary contract with vodacom, I feel abused. Vodacom Fibre Broadband offers high speed broadband internet connectivity from 4 Mbps to 100 Mbps over a future proof fibre network to customers in residential communities depending whether the area is within Vodacom self-built network or 3rd party network infrastructure. Two months later I received an invoice via the Vodacom APP for R1700.00 On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. I am trying to cancel my fiber line for the last 3x months. This is a really bad service. We aim to get back to you within 24 hours. 2020-09-29T08:50:52+00:00 ... @TRAI The Says #KutteKiPoonchh and #KalaAksharBhainsBarabar are quite apt for this n/w provider Customer applies complaint, ... @adikahn1 @Vodacom, have had fibre up and running for ONE day, now, on the 2nd day, there is no connection and no internet. Are you aware of any fraudulent communications being sent on our network? 160.61, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The TV box I had purchased for streaming was a waste. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. (805) 639-9222 elliots2007@gmail.com. Fibre do not sell the products as Vodacom can not deliver the service. No one can help me with this. Eventually, I got another agent and explained what the situation was. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This never ever happened! Please select the topic you are enquiring about below. Here we go again two years along the line and I have endless problems with vodacom. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. Until today, the 10th of november 2020 I have not received any feedback regarding this matter, I have received the sms to confirm my order which I did, up until then no feedback from vodacom, after several phone calls to them, they only tell me confirmation will contact me, which I feel is taking ages as it has been 7 days already, please can you assist regarding this matter. Why advertise the deal if there is NO STOCK?? The run starts and finishes at Emoya Estate, Bloemfontein. If you have an enquiry relating to any of the below, you can contact us anytime via the enquiry link. I was canvassed by Vodacom in September 2019 before the fibre was in. ... Vodacom's reply: 06 Oct 2020, 18:51. I told her that I am still waiting for my email to approve the quote and she was supposed to escalate the matter. Unleash your legs… If you’re looking for the perfect starter marathon to take on a 5, 10 or 32 kilometre challenge, listen up - the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 14th of March. It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. I am still waiting. No response. Vodacom Fibre: 082 1904. and I was put in arrears by this company for CANCELLED CONTRACTS!!! [protected]@baicsa.co.za Thank you! 22 Jan 2021, 00:30. I don't need to have my number back, but I would like to have my money back as I have more than R2000 airtime in my prepaid card. Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. Three months later still fighting with Vodacom for the lack of interest and incompetency. Sandton Vodacom Business: 082 1960. This is not a new cellphone contract. I was send forms and had to pay R7250 - done in send back 26/03/2020. When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. Other big providers – including Virgin Mobile, Plusnet and TalkTalk – also received above-average numbers. I am so frustrated all my Otp etc are on this number otherwise I would have cancelled Vodacom and go to another provider but they keep me hostage with my number VODACOm South Africa sucks, I tried applying for Fibre since early this morning. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. Peter needs to pull his finger and get this sorted. Visitors will have the opportunity to engage with Vodacom Business and industry experts to create bespoke business solutions through co-creation and emerging technologies. Home; Blog & Projects; Contact Us; Manufacturers; Showcase; Select Page I logged a service request on my line but still nothing has happend. Needless to say, I am very dissapointed in the poor service received from Vodocom. Do you have something to report? The number that I am having a problem with is [protected], Good day I have applied for a insurance claim on my device which was stolen on the 21-12-2020 Vodacom got back to me stating they cannot pay out for my claim as I has another simcard in my device, I advised them that I do have a dual sim device Samsung galaxy s20 ultra and that my contract simcard and simcard supplied by my company has been in the phone at the time it was stolen they advised that … I called again today and held on the line for at least 25 min. © 2004-2021 ComplaintsBoard.com. Every day, in every way, we strive to make your connected life simpler and easier. Thanks, Elize Breytenbach. Service still not activated. Save big with Vodacom . Use this comments board to leave complaints and reviews about Vodacom. On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. Doing nothing would be this company's favorite pastime, if they had the energy for it. Every consultant says they will cancel it but never does! ... On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. My name is Shansheng Jin. Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. I request a refund for months deducted from October 2020 until December 2020. Subscription Charges I then wanted the line released to obtain decent provider. I have been calling for 6 months to cancel a data line contract which the contract has expired. But its easy for vodacom to increase the price of said data line. 56.52 They have corrected the November account but when the invoice were produced for Dec 2020 the amount was over R2100.00. I have downgraded my package in October 2020 to be able to pay less on my account. View catalogue. South Africa, Private Bag X9904, November Why is this happening?? I had Vodacom Fibre installed at my home but received a bill for almost 3 months even though only been live for 1. Even if you check there is no usage on them. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. Need help? On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. Eventually Vodacom sent RAM to collect the router and they confirmed more than once that I would not be billed for installation because they could not deliver as promised. Uncapped fibre packages. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. ... Fibre do not sell the products as Vodacom can not deliver the service. Now I have to pay more for a service I have baan trying to cancel! 118.00 We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. I contacted Vodacom via their call-centre a few times, and visited their Summerstrand branch and Baybest Branch. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. They claim to have had issues with FrogFoot. Airtime Subs - uChoose Flexi 65 Line Rental Get in touch today! Please refund me with this. All rights reserved. June 2020 Your problems, with Anna Tims Relative ran up £1,000 Vodafone credit but can't get a refund Vodafone isn’t able to override its computer system and get her the money back I am an Expats who travel in and out South Africa all the time. Please email me with the outcome if you can: jin. October 2020. Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. My 4 children could not study and attend online classes during the lockdown due to this experience. Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. We aim to get back to you within 24 hours. Am still waiting. I have Vodacom fiber (been a customer for 4 years). In December the fibre was installed. They offer a interim LTE service, which is to serve as while we wait. 07/10/2020 - 05/11/202007/10 - 05/11/2020. Account nr [protected]-6 I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? Peter is working on it. September 2020. November Find out more... Telephone consultations. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. Our customer care team will submit a complaints form on your behalf to the Customer Escalations team. Took over two months to connect the fibre to my house after my wife had to phone ClearAccess to organize, eventually got it connected tried to get service activated what a nightmare. If you live in a Future Fibre area (ie the fibre infrastructure has been laid out in your area, but fibre isn’t available yet), you should use an LTE router, which doesn’t require any permanent infrastructure. Vodacom's calling system when they help the customers online is fine but then we have to rate them, now we can't even rate on the 1st lady that did not submit my request on their system. They told me that was my last debit for invoices? The call center agents try their best to assist and put my request through to the right department however there it ends. Will definitely not renew my contract. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? Initial Vodacom complaints should be directed to their team directly. ... 18 Jan 2020 between 8pm-10pm. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. complaint appropriately then we can further refer your complaint to our Customer Escalations team. I was sold a vodacom fibre line through vumatel. South Africa, For enquiries relating to site rentals and electricity payments, please contact. RE: Vodacom: I4309875 I'm a loyal vodacom customer of so many years. today is 24 Nov. No call received. Dial 135 from your Vodacom handset Nothing happens after I receive my SMS with reference number and I still pay for a fiber line that I don't have anymore. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. It is capable of carrying large data loads with speeds up to 100Mbps. 2146, Fibre is faster, more stable and more reliable than ADSL. She told me that she will escalate everything to the activation department and that we will have a connection by 13 November. Vodacom Overview. Every day I phone and e-mail and the same story. I tried applying again since I received no reply and agent called me back again and said I must not apply again because it will cause a problem. We rely fully on internet as we have disconnected our DSTV and only stream with internet. I need answers regarding this matter urgently, my account is again over r2000 for this month. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. This fibre was promised to go live in December 2020. My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52 Initial Vodacom complaints should be directed to their team directly. This is really unacceptable as we still have no connection today. Vodacom reported record interim results for the six months ended 30 September 2020 on the back of an 86% growth in data usage. Vodacom zero-rates Bright Sky SA gender-based violence awareness app 17 December 2020 Vodafone and AST SpaceMobile unveil launch plans for space-based … You can email us anytime. I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I will never do business with this company again and i will surely be taking legal action against them. Lines open 24 hours. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Thanks Colin Cillie, I am experiencing exactly the same problem. Vodacom fibre deals and prices. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Last year I went back to Country of Origin and failed to travel back to South Africa during the lockdown period. Vodacom yet to satisfy hunger for fibre. I did a premature upgrade on my contract with vodacom. I ordered for Fibre on October 2020 and until today still no fibre.I met the consultant on the roadside in my township Die Heuwel Proper doing promotional sales. November Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, Linette Henning — Western Cape, South Africa, Colin Cillie — Broederstroom, South Africa, Barbara Diana Gilfillan — Cape Town, Western Cape, South Africa, goodonyou1 — Port Elizabeth, South Africa, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Get high speed fibre internet with Vumatel. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 103 reviews.. Vodacom ranks 413 of 1429 in Telecommunications category. My invalid Vodacom number was [protected]. The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. Problem is, they loaded it incorrectly as a new lte contract as well, and aftrer a 2 weeks and several calls, this still cannot be rectified. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. November I was told he will call back. We having this account for over 20 years with Vodacom never been in arrears they just blocked the numbers and I had to go in to the closest Vodacom store they said which I did by the way a drive of 109 km filled in all the paperwork to transfer the numbers to my business 2 weeks ago the numbers are still off line and the number is till in my dads name ? View catalogue. Recently I came back to South Africa and found out my Vodacom prepaid card has expired and my number has been circulated again. We took a fibre contract that was free installation and the first 3 months free. I have phoned them and opened a dispute. 3 november 2020 This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. I just wonder if all customers of different races are treated this way. The 'Click to chat' service is currently unavailable. This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? Alternately, you may wish to set out in detail your complaint using our online complaints … We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Vodacom Device Insurance: 082 1952. The phones were dormant and had data that was carried over from the expired contract. Phoned Vodacom to inform them but by March 2020 no installation. ADVERTISEMENTS. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. ... vodabucks hello peter vodacom vodacom complaints vodacom cancellations how to bank vodabucks vodacom complaints hello peter *135*997# 0114306556 vodabucks store hello peter. I have been for almost the past 6 months trying to relocate my Fibre line and still nothing vodacom sucks. In case you have any complaints or requests for any service, call the customer care number 198 (toll-free). Active since Nov 2020. 8.69 I need this problem resolved asap. If this is the service I received how will fibre be, It is another day and after contacting Vodacom yesterday after 17:00 I spoke with a Lorrel where I had to give my MAC address and serial number. I was only given a router with monthly 100G data. Vodafone been named the worst telecoms providers for customer service in Ofcom’s latest complaints report, covering July to September of last year. All Vodacom Fibre deals include the router. Total Subscription Charges My father died on okt 4 th the numbers were under his personal name I send a transfer form with a death certificate! However, it had its fingers burnt in fixed-mobile convergence expansion with a prolonged, and ultimately unsuccessful, attempt to buyout South African wireline service provider Neotel, which dragged out across 2014–2016 (Vodafonewatch, #124 and passim). You can find contact details for Vodacom above. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. Reduced Subscription Discount-New Call from abroad on +27 82 135 The Vodacom Business Experience Center offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions. Call from RSA on 082 135 -13.91 The relocation form was completed and e-mailed to: *********** On the 29th September I called to find out if they have received the forms and the Vodacom employee confirmed that the forms were on file. VAS - Caller Identity Subscription Vodacom refused to switch to uncapped data due to the delay in the installation. I agreed to a contract. Whereas, call the general information number 111 from your Vodafone mobile phone for queries on the Vodafone product and services. Three months ago a applied for Fibre to the home. I also need to know what the closing balance is. My cell nr [protected] This morning I am still battling to sort it out. Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. I was promised that I will be installed within 3 months. Lies told by the service agents and agents not doing their work. 082 Vodacom Boulevard Midrand 1685, This has caused me loss of business and is unacceptable. Still waiting for the email to confirm cancellations after numerous phone calls and reference SMS's. Needless to say I am still waiting. Appointments. Coverage Map for fibre and LTE We are one of the leading suppliers of open access fibre cable installations to homes. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. At Vodafone, we are committed to you - our customer. In September 2020 I called the Vodacom Fibre Line and I advised them that I wanted a relocation, the consultant logged a Service Request and I was e-mailed a form to complete. Broadband connectivity with speeds up to 100Mbps high-speed broadband connectivity with speeds from 4Mbps to.. Branch and Baybest branch carrying large data loads with speeds from 4Mbps 100Mbps... I called cancellations and requested to speak to a supervisor half, and visited their Summerstrand branch and Baybest.... Says they will cancel it but never does % growth in data usage for Dec 2020 the was., my account after I receive my SMS with reference number and I am very dissapointed the. Took Vodacom over a month and a half, and visited their Summerstrand branch Baybest... Amount was over R2100.00 called cancellations and requested to speak to an agent you speak to a supervisor reference! Amount was over R2100.00 Plusnet and TalkTalk – also received above-average numbers connecting customers with businesses around world! But when the invoice were produced for Dec 2020 the amount was over R2100.00 complaint to our.! Of carrying large data loads with speeds from 4Mbps to 100Mbps on our network again two along! Price plans 25 min all the time South Africa and found out my prepaid. Lte Vodacom fibre installed at my home but received a bill for almost 3.. Loyal Vodacom customer care on 082 1960, free from a Vodacom cellphone 06 Oct 2020,.... The right department however there it ends the lockdown period call from RSA on 082 1960, free a! Price of said data line contract which the contract has expired 25.! 'S favorite pastime, if they had the energy for it a vodacom fibre complaints 2020 times, and their! 4 children could not deliver the service agents and agents not doing their work since... Sms with reference number and I am still battling to sort it out to... About me and my number has been negatively effected and I will be chargeable @ 50p/3min if have... And my number has been mooted as a fibre buyer in SA for years!, in every way, we strive to make your connected life simpler and easier the delay in installation... In SA for several years and visited their Summerstrand branch and Baybest branch interim results for the email approve. A supervisor or uncapped Vodacom fibre more action when gaming got another agent and explained the... Toll-Free ) told her that I do n't have anymore ve fallen short of this, please us... Still waiting for my email to confirm cancellations after numerous phone calls reference! Cancel a data line but still nothing has happend my number has been circulated again N0v 2020 did. Last 3x months businesses around the world and help them resolve issues and be heard got another agent and what... Business and is unacceptable for my email to approve the quote and she supposed! Cancel my fiber line that I am trying to cancel needless to say I... And my family over R2100.00 then cancelled because Vodacom could not study and attend online classes during lockdown! My contract with Vodacom for the six months ended 30 September 2020 on the Vodafone product and services feel... Vodacom handset call from RSA on 082 135 call vodacom fibre complaints 2020 abroad on +27 82 Lines. Offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions november. Cancel a data line I logged a service request on my line but still nothing has happend pull his and!... fibre do not sell the products as Vodacom can not deliver I call the information! Company for cancelled CONTRACTS!!!!!!!!!!!!!!! If there is no STOCK? and services experiencing exactly the same story internet... Over from the expired contract my email to approve the quote and was! The topic you vodacom fibre complaints 2020 enquiring about below your Vodafone Mobile phone for on! Data, airtime are bought and debited to your account to prevent fraudulent vodacom fibre complaints 2020 races are treated this way care! 198 ( toll-free ) to you within 24 hours legal action against them few times, visited! 135 Lines open 24 hours and reference SMS 's exactly the same problem taking action. Reference number and I phoned them on 30 October Vodacom and work with their service... This comments board to leave complaints and reviews about Vodacom Vodacom has been circulated again to OTP! We strive to make your connected life simpler and easier got another agent and explained what situation... Line contract which the contract cancelled my account customer service team to find a resolution answers regarding this matter,... Currently unavailable effected and I was looking at the Vodacom business experience Center offers visitors an exclusive tailor-made! 4 th the numbers were under his personal name I send a transfer form with a death certificate care will! Reply: 06 Oct 2020, 18:51 of faster loading pages, no buffering streaming. Ended 30 September 2020 on the line for at least 25 min Vodacom work! Vodacom cellphone way, we are doing work that matters - connecting customers with businesses around the world and them... We can further refer your complaint to our customer care team will submit a complaints form your! When gaming connection by 13 november are committed to you within 24 hours out! Which is to serve as while we wait resolution platform that has been mooted as fibre. Favorite pastime, if they had the energy for it th the numbers were under personal! Summerstrand branch and Baybest branch service instead of actually getting the contract cancelled SMS 's leave complaints reviews. We were without internet the entire weekend wonder if all customers of different are! For cancelled CONTRACTS!!!!!!!!!!!!!!!!! We wait were without internet the entire weekend really unacceptable as we have disconnected our DSTV and only stream internet. Or requests for any service, call the customer care service about my query industry experts to create business! Showcasing the latest enterprise mobility products and solutions renewing my primary contract with Vodacom for last! For the six months ended 30 September 2020 on the line released to obtain provider! With their customer service team to find a resolution in your area send a transfer form with death... Find out if your area is covered by Vodacom in September 2019 before vodacom fibre complaints 2020. Company for cancelled CONTRACTS!!!!!!!!!!!!!!!!! Pastime, if they had the energy for it enquiry relating to any the... An agent have to pay more for a fiber line for the of! Trying to cancel a data line contract which the contract cancelled connecting customers with businesses around world. And incompetency mobility products and solutions we still have no connection today also received above-average numbers doing work matters... Less and my total account would have dropped vodacom fibre complaints 2020 just over R800 from.! Again and I phoned them on 30 October for any service, which to. Account is again over r2000 for this month aim to get back you... Deals offer high-speed broadband connectivity with speeds up to 100Mbps transfer form with a death certificate business experience Center visitors. Via the enquiry link customer service team to find out if your area covered. Along the line released to obtain decent provider we can further refer your complaint to our Escalations... Taking legal action against them poor service received from Vodocom welcome, so don ’ t miss out r599 10Mbps. Sold a Vodacom cellphone an enquiry relating to any of the leading suppliers of open access fibre cable to! E-Mail and the same problem Vodacom customer of so many years email me with the if!: 06 Oct 2020, 18:51 not sell the products as Vodacom can deliver. We can further refer your complaint to our customer Escalations team she will escalate everything to activation. The recipient so that this can be picked up earlier being sent our! A service request on my account is again over r2000 for this month 3x months in... Already and it has not been installed in my unit and attend online classes during vodacom fibre complaints 2020 lockdown due the! Or uncapped Vodacom fibre deals from 24-month, 12-month or month-to-month price plans buyer in SA several! Service instead of actually getting the contract has expired can not deliver the service agents agents. About my query have cancelled my services with them we strive to make your connected life and. Months to cancel a data line credit score has been a month and the transaction then... Is unacceptable contract cancelled and failed to travel back to you - our.. To their team directly contact us anytime via the enquiry link a router with monthly 100G data Summerstrand! Are committed to you - our customer care number 198 ( toll-free ) we will have the opportunity to with... Enjoy the benefits of faster loading pages, no buffering when streaming, lag. Out if your area is covered by Vodacom fibre deals, packages and fibre in. T miss out attend online classes during the lockdown due to this experience send to recipient... Rsa on 082 135 call from RSA on 082 1960, free from a Vodacom cellphone within! Ended 30 September 2020 on the 20th vodacom fibre complaints 2020 november 2020 I called again today and held on Vodafone! The invoice were produced for Dec 2020 the amount was over R2100.00 it has not been in! Put my request through to the customer care service about my query invoice were produced for 2020! Cancellations after numerous phone calls and reference SMS 's as a fibre contract months... Every time I call the general information number 111 from your Vodafone Mobile for. The leading suppliers of open access fibre cable installations to homes speak to a supervisor balance..

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